Frequently asked questions.

Yes — you can modify or cancel your order within 2 hours of placing it. Message us right away with your order number if you need to make changes.

Once the order is packed and dispatched, modifications may not be possible.

We accept the following payment methods:

• Cash on Delivery (COD) — pay when you receive your order
• Bank Transfer — direct bank transfer to our account
• EasyPaisa — mobile wallet transfer
• JazzCash — mobile wallet transfer
• AsaanPay QR — scan and pay

Once your order is dispatched, we'll send you a tracking number by email and SMS. You can use it to check the status of your delivery in real time.

You can also track your order anytime by logging into your account and viewing your order history.

Orders are packed and dispatched within 24–48 hours of confirmation. Because everything is handcrafted in small batches, we take that extra day to make sure it's right.

During busy seasons, processing may take slightly longer — we'll keep you updated throughout.

Currently, we only ship within Pakistan. We're exploring international shipping options and will announce any updates on our website.

If you're outside Pakistan and would like to order, message us directly and we'll help where we can.

We offer free delivery nationwide on all orders above Rs 5,000. For orders below Rs 5,000, a standard delivery fee of Rs 250 applies.

Delivery typically takes 2–5 business days within Pakistan, depending on your location.

• Major cities (Karachi, Lahore, Islamabad, Multan): 2–3 days
• Other cities: 3–5 days
• Remote areas: 5–7 days

Yes — we deliver to all major cities and most remote areas in Pakistan. Delivery to remote areas may take 5–7 business days.

Please note that Cash on Delivery may not be available in some remote areas. We'll let you know during checkout if there are any limitations.

If you're not available when the courier arrives, they'll attempt delivery again the next working day.

You can also arrange for someone else to receive the parcel on your behalf — just let us know in advance.

Every NOURA product is 100% natural, cruelty-free, and made from ingredients we can trace by name. No parabens, no sulfates, no synthetic fragrance.

We hand-pour in small batches and test on people — never on animals.

• Clean, traceable ingredients
• Small-batch handcrafted
• No synthetic preservatives or fragrance
• Cruelty-free, always

If a product doesn't suit your skin, message us within 7 days of delivery. We'll help you find a better fit — either a different formula or a refund, whichever you prefer.

Skin is personal, and we'd rather you find the right product than keep one that doesn't work for you.

Yes — we accept returns for defective or damaged products within 7 days of delivery.

Message us with your order number and photos showing the issue. Return shipping is on us for defective products.

Once your return is approved and we receive the product, we'll process your refund within 3–5 business days.

Refunds are issued via the same payment method you used. For COD orders, refunds are processed via bank transfer or EasyPaisa/JazzCash.

If your order arrives damaged, please refuse delivery if possible, or note the damage on the receipt. Then message us immediately with photos.

We'll arrange a replacement or refund as soon as possible — all our shipments are insured for transit damage.

Yes — 100%. Every formula is made from plants, minerals, and naturally derived ingredients we can name. No parabens, no sulfates, no synthetic fragrance, no fillers.

If we can't trace an ingredient back to its source, it doesn't go in the jar. Every batch is hand-poured and tested before it reaches you.

Absolutely. We never test on animals — not our ingredients, not our finished products. All our formulas are tested by willing human volunteers only.

We also work only with suppliers who share this commitment.

Yes — we run a refill programme. Bring or send back your empty NOURA bottles and jars, and we'll refill them at 15% off the next order.

It keeps good packaging out of the bin and makes your favourite rituals a little kinder to the planet.

You can create an account by clicking on the Create account link at the top of any page. Fill in your details and you're set.

Having an account lets you track orders, save your addresses, and access your order history — plus members get early access to seasonal restocks.

You can contact us through any of the following:

• Email: hello@noura.pk
• Contact form: send us a message
• Studio: by appointment, Mon–Sat
• WhatsApp: +92 300 000 0000

We typically respond within a few hours during business hours.